SHIPPING & RETURNS

Phyla uses the United States Postal Service to ship packages. Orders are shipped within 3 business days, excluding weekends and holidays.

Ground Shipping

Most orders shipped via Ground Shipping are processed and shipped within 3 business days. Delivery takes about 3-4 days once you order ships. Please allow extra transit time for orders shipping to Alaska, Hawaii, and Military APO/FPO. 

USPS Express Mail

Most orders shipped via USPS Express Mail are processed and shipped within 3 business days. Delivery takes about 1-2 days once you order ships. Please allow extra transit time for orders shipping to Alaska, Hawaii, and Military APO/FPO. 

International Mail

Most orders shipped via International Mail are processed and shipped within 3 business days. Delivery takes about 1-3 weeks. Your Phortify Serum will still be stable upon arrival, we do recommend placing it in the refrigerator once you receive it.

Return Policy

For best results, we recommend that you use the Phyla system twice daily for at least 60 days. Based on our clinical trial and feedback from thousands of our customers, the timeframe to achieve clear skin varies. Some people see rapid results within 2 weeks of usage, while others see results within 6-8 weeks of usage.

During your first 45 days, it's possible that your acne gets worse before it gets better. Clinically, this is called “a purge” and it's safe and normal. Dermatologists say any purging should be over in 4-5 weeks after starting a new skin-care regimen. If you experience a purge, it’s a sign your skin microbiome is changing for the better and the serum is working to reduce the overgrowth of bad bacteria. This is why we recommend you use Phyla for the full two months to rebalance your microbiome and see your skin health improve for the long term.

Damages and issues
Items that are damaged or shipped incorrectly will be replaced or exchanged at no expense to you, provided that claims are made within 7 business days upon receipt of products. 

Exceptions / non-returnable items
We cannot accept returns on gift cards.

Refunds
If you feel like your acne is not improving after 60 days, please contact us at info@phylabiotics.com and we'll email you the Return Request Form. The window for your refund is 60-90 days after delivery of your first order. Upon determining that you are entitled to a refund, we'll promptly issue a 50% refund back to the original payment method.