YOUR QUESTIONS ON THE MOST REVOLUTIONARY
ACNE TREATMENT ...ANSWERED!

MORE QUESTIONS? ASK OUR ESTHETICIAN HERE.

Product

We understand that skincare is a very personal experience, and we know that once you find something that works well for your skin, it can be hard to switch to something else. That's why we want Phyla to be your go-to system for your skincare needs.

For optimal results, we recommend using the Phyla system on its own. By doing so, you'll reduce the number of ingredients your skin is exposed to, and you'll give our phages the best possible chance to work their magic. This will help to recalibrate your microbiome and keep those pesky breakouts at bay.

Choosing the right sunscreen is important. We recommend a mineral-based sunscreen like zinc oxide.

There are different types such as lotions, sticks, powders, and sprays. Liquid and stick sunscreens are easy to use and ensure coverage. Powder sunscreens are convenient for on-the-go use, while sprays are more sheer but can be dangerous to inhale nanoparticles.

It's also important to be mindful of ingredients. Some ingredients can harm the environment, so avoid substances in your sunscreen such as Oxybenzone.

We take pride in crafting all our formulations in the San Francisco Bay Area, California, USA. Our proprietary bacteriophages are carefully produced in small batches, meeting our high standards at our local manufacturing facility located in Sonoma County.

We recommend you refrigerate your Phortify Serum upon arrival to keep the phages alive - otherwise they won't be able to kill the acne-causing bacteria.

If you're traveling, you can leave the Phortify Serum at room temperature for a week or two off without worry!

Although some customers may experience rapid acne relief with our system, we strongly advise using our products as a consistent part of your long-term skincare routine.

Skincare operates on a deeper, cellular level, and real changes in your skin typically appear after one to three months of dedicated use.

This is due to the skin cell turnover rate of approximately 28 days, with two months of consistent use allowing for two cycles of turnover, giving the product enough time to penetrate the dermis.

Acne is a persistent skin condition that requires time and patience to improve. For optimal results, we recommend using the Phyla system twice daily to establish a healthy microbiome and reduce the risk of recurrence.

Although we did not observe any negative reactions in our clinical study, such as redness or irritation, it is possible for your skin to have a temporary increase in breakouts during the recalibration of your skin microbiome.

As with any new skincare treatment, the bacteria on your skin may need to readjust to the new regimen. Due to the unique composition of each individual's skin microbiome, no two microbiomes will respond in the same way to this recalibration.

During the initial 60 days, an increase in breakouts may occur, this is a normal sign that the serum is effectively reducing the overgrowth of harmful bacteria and restoring balance to your microbiome.

According to dermatologists, the temporary increase in breakouts usually subsides within 4-5 weeks of starting a new skincare regimen. We advise using Phyla for the entire two months to achieve optimal outcomes, as this allows sufficient time for the microbiome to recalibrate and the serum to work its magic.

For severe or chronic acne that has persisted for a long time, the microbiome may take longer to recalibrate, and results may not be as rapid as seen with milder cases.

In this situation, we suggest using the entire Phyla system consistently (twice daily) for at least 2 months. It's possible that your acne may initially worsen before improving, but rest assured that you won't experience the dryness, redness, or irritation commonly associated with traditional acne products.

Phyla is designed to combat Cutibacterium acnes, a bacteria responsible for acne. But if you're dealing with fungal acne, it's caused by a fungus like Malassezia (yes, the same one causing dandruff), so Phyla won't do the trick. But Phyla can still help boost your skin's defense system and diversify your skin microbiome, so we suggest using it for healthier skin!

While both acne and rosacea can be blamed on bacterial overgrowth, the bacteria causing these conditions are not the same. Phyla targets the acne-causing Cutibacterium acnes bacteria, but if you're dealing with rosacea, it's likely caused by a different bacteria called Bacillus oleronius.

The Phortify Serum and Phluff Moisturizer is still a safe bet for you if you have sensitive skin. Even though it might not target that specific bacteria, it can still help you achieve a diverse microbiome and give your skin a stronger protective barrier.

While Phyla is generally non-irritating and safe to use during pregnancy and while breastfeeding, we recommend consulting with your doctor before using any skincare products during this time.

We formulate our products with the intention of being gentle on the skin. While we cannot guarantee how a specific treatment will interact with our products, we have designed our skincare line to not interfere with other health treatments you may be undergoing. Nevertheless, we recommend consulting with your doctor before using our products.

The Phyla system is meant to be used as soon as you receive it and completed within two months as part of your daily skincare routine.

  • The Phresh Cleanser has an expiration date indicated on the bottom of the bottle.
  • The Phortify Phage Serum contains live phages, and we suggest that you refrigerate it instead of storing it at room temperature.
  • The Phluff Moisturizer is shelf-stable for approximately one year.

Most probiotic skincare brands use dead, ground-up yogurt bacteria, which can be identified by terms like 'lysate', 'ferment', or 'extract' in the probiotic ingredient label. There are very few skincare products that contain live bacteria, and those that do are typically derived from yogurt or soil.

However, our phage is a living microorganism that is sourced directly from healthy skin and targets acne-causing bacteria. This makes us the world's first true skin probiotic, designed specifically for promoting healthy skin.

If you have an allergic reaction, please seek medical attention immediately. In addition, please contact us at info@phylabiotics.com as soon as possible, and we will promptly assist you in resolving the issue.

Although we adhere to all relevant FDA guidelines, our phage serum and other products are not FDA approved drugs. However, they fully comply with the FDA regulations for OTC products.

Ingredients

Our products do not contain sunscreen. We advise using a sunscreen during the day to protect your skin if you will be exposed to the sun.

Yes! Our products are certified vegan and cruelty-free by the Leaping Bunny Program and PETA’s Beauty Without Bunnies Program. Additionally, our lab facilities are entirely free of animal components.

Our acne care line features a proprietary bacteriophage that targets the bacteria responsible for acne on the skin. We intentionally kept the product simple in design, focused solely on rebalancing the skin and promoting the growth of non-acne causing bacteria.

Our Phortify Serum is the only product in the line that contains the phage, while the other two products are formulated to support and maintain a healthy skin microbiome.

All of our products are fragrance-free.

Our Phortify Phage Serum is unscented, and our Phluff Moisturizer is lightly scented with a natural citrus blossom oil.

Yes, all of our products are gluten-free and nut-free.

Our products do not contain sulfates, parabens, or phthalates.

A probiotic is defined as microorganisms that, when administered in sufficient quantities, provide a health benefit to the host.

Phages are a type of microorganism that are currently being studied for their role in our health. As phages do not have their own separate classification, and they fit the definition of a probiotic well, we refer to them as a probiotic to avoid using obscure terms.

While some argue that phages are viruses and therefore somewhere between living and non-living, it is worth noting that probiotics we take in pill form are not 'alive' in the pill as they are in a dormant state, only becoming active once they reach the gut. Similarly, the phages in our serum are dormant and only activate when they encounter acne-associated bacteria.

Although our technology is patent pending and proprietary, we believe in sharing information about bacteriophages to raise awareness of why we use this approach to combat chronic skin conditions caused by bacteria. Our blog contains a wealth of information on this topic.

We have filed key patents for our unique phages (patent pending), and no other acne product on the market currently contains this technology. Additionally, we are conducting a systematic trial to quantify the effects of our products, building on the results of our early testing. We are also developing several other products that target other inflammatory skin problems such as eczema.

We have created a unique blend of ingredients that you can find in our Phortify Serum, which is responsible for keeping the phage alive. Our team formulated this serum from scratch as there has been no prior use of live phages in skincare products. Each ingredient underwent rigorous testing to ensure that it would maintain the potency of our probiotic.

After 4 years of research, we are proud to have a serum with live phages that is also shelf-stable.

Shipping

We are pleased to offer shipping to all 50 states in the US and Canada. However, we kindly ask for your patience with delivery times to Hawaii, Alaska, and Canada, as these locations may experience longer shipping times.

Phyla utilizes USPS for shipping orders, which are typically processed within 3 business days, excluding weekends and holidays. Once your order has shipped, you will receive an email notification. Delivery times may vary depending on the shipping method selected:

  • USPS First Class Mail: Delivery typically takes 3-5 days once processed.
  • USPS Priority Mail: Delivery typically takes 1-3 days once processed.
  • International Mail: Delivery typically takes 1-3 weeks once processed. Please note that it's recommended to refrigerate your Phortify Serum upon arrival to ensure its stability.

We appreciate your patience and thank you for choosing Phyla!

It is possible that it may take 1 to 2 business days for your shipment status to be registered into the system. If you do not see your tracking number, please send an email to info@phylabiotics.co with your order number and we will resolve the issue as soon as possible.

The frozen products are safe to use. We recommend thawing them in the refrigerator overnight, as the phages are not affected. In fact, phages are commonly frozen for safe long-term storage.

We have conducted numerous tests to ensure that our products remain effective even during transportation in warm temperatures.

Although our Phortify Serum should be refrigerated when not in use, it can still maintain its stability for a few weeks without refrigeration.

Phylabiotics.com is the only place to purchase Phyla products. If you purchase from a third-party site, we can no longer ensure that products are kept up to our quality standards such as refrigeration, cleanliness, or contents.

Returns & Exchanges

We kindly request that you use the Phyla system consistently for the full 60 days. According to our clinical trial and feedback from thousands of our customers, the timeline to achieve clearer skin varies. Some individuals may see rapid improvements within the first few weeks, while others may notice results within 60 days of usage.


If you feel that your acne has not improved after 60 days of use, please contact us at info@phylabiotics.com to request a Refund Request Form. The refund window is within 60-90 days of your first order delivery.

If eligible, we'll issue a 50% refund for your first order. Please note, we only accept one refund per product purchased. Please read here for further explanation.

We are confident in the effectiveness of our products and are happy to address any questions you may have before making a purchase!

*Please direct your refund request to Onward if you included it in your purchase.

If you receive items that are damaged or shipped incorrectly, we will gladly replace or exchange them at no cost to you. However, please note that claims must be made within 5 business days of receiving the products.

*Please direct your claim to Onward if you included it in your purchase.

If you wish to return an unopened item to sender for a refund, it must be returned within 7 days of receipt. Returns for unopened orders that have been in your possession for over 7 days cannot be accepted as our bacteriophage product has a limited shelf life of 60 days.

Subcriptions

Yes, log into your Phyla account and navigate to your subscriptions. There you can adjust your future shipment date.

Yes, log into your Phyla account and navigate to your subscriptions. There you can modify your subscription products with the option to remove or add products to your future orders.

You can reach out to us via email at info@phitherapeutics.com and let us know about your frequency. We are more than happy to help adjust your subscription to your needs.

If you have access to all your subscription accounts you can cancel them at any time through there. However, you can also reach out to us via email at info@phitherapeutics.com providing all names that would be associated to said accounts as well as any screenshots that will help us locate your other subscriptions. 

You are sent an email link after your first order to finish setting up your account and verify your email address. If you missed this email no worries! Please reach out to us at info@phitherapeutics.com for assistance.

Onward

We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 90-day satisfaction guarantee on your first purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 90 days after your first purchase to trial your Phlya products to ensure they are effective for your needs. If you are dissatisfied with your Phyla products, Onward will work with us to make it right or refund 100% of your purchase.

Onward is an on-demand concierge service that covers our customers in the event they have shipping issues or are dissatisfied with their first purchase. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within 24 hours.

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

You’ll have 90 days from the order date to file a claim.

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.