For best results, we recommend that you use the Phyla system twice daily for at least 60 days. Based on our clinical trial and feedback from thousands of our customers, the timeframe to achieve clear skin varies. Some people see rapid results within 2 weeks of usage, while others see results within 6-8 weeks of usage.
During your first 45 days, it's possible that your acne gets worse before it gets better. Clinically, this is called “a purge” and it's safe and normal. Dermatologists say any purging should be over in 4-5 weeks after starting a new skin-care regimen. If you experience a purge, it’s a sign your skin microbiome is changing for the better and the serum is working to reduce the overgrowth of bad bacteria. This is why we recommend you use Phyla for the full two months to rebalance your microbiome and see your skin health improve for the long term!
If you feel like your acne is not improving after 60 days, please contact us and we'll issue a 50% refund. There will be a small fee deducted from the refund to cover the shipping label. The window for your refund is 90 days after delivery. We stand behind the efficacy of our products, so please reach out if you have questions before purchasing.
In order to request a refund, please contact us at firstname.lastname@example.org to start the process.