Can I use other products with Phyla?
We know that skincare is deeply personal, and once you find something your skin loves, you don’t want to give it up. We want you to let Phyla be that system. For best results, we recommend that you use the Phyla system on its own. However, if you have other must-have products in your regimen, we recommend you use Phyla at night. Remove all makeup and other products from your skin, and apply the Phortify serum (and Phluff moisturizer) as the last products before you go to bed. Not only will this reduce the ingredient burden on your skin, but it will give our probiotic the best chance to work hard all night to recalibrate your microbiome and keep those breakouts at bay!
Where are Phyla products made?
We are proud to make 100% of our formulations in the San Francisco Bay Area, California, USA. Our proprietary ingredient is made in small batches and with exacting standards at our local manufacturing facility in Sonoma County.
How long will it take to see results?
While some of our customers see quick acne relief with our system, we highly recommend using our products as part of your long-term skincare regimen. Acne is a chronic skin condition, and fixing it takes time. Remember that your relationship with your skin is for life, and you will reap the benefits of a healthy microbiome long after your acne is resolved. Stick with us for at least two months, and you’ll understand why.
Is Phyla FDA approved?
While we follow all applicable FDA guidelines, we are not an FDA approved drug. If we were, you’d need a prescription!
What skin types benefit the most from Phyla?
We formulated these products with oily skin in mind, to ensure that our entire line feels light and non-greasy. However, we later found that our products benefit ALL skin types, even sensitive skin and oily skin!
What makes Phyla the world's first probiotic skincare?
Other probiotic skincare brands mostly sell dead, ground-up yogurt bacteria (look for ‘lysate’, ‘ferment’, or ‘extract’ in the probiotic ingredient label). And few skin products contain live bacteria, but those are mostly derived from yogurt or dirt. Our probiotic is a living microorganism derived from healthy skin, and it specifically targets acne-causing bacteria. Thus we are the world’s first true skin probiotic – from the skin, for healthy skin.
Is Phyla fragrance free, paraben free, cruelty free?
Yes to all! We also do not contain sulfates or phthalates.
What is your return policy?
We offer a courteous 60-day success guarantee if you don’t see results after using the products for 2 months. With respect to any purchase, you must request your money back within 60 days of the purchase. You may request your money back by emailing firstname.lastname@example.org. That email must contain information about the product you purchased, the date of the purchase, and the email and name associated with any such purchase
Do you offer free shipping?
We offer free shipping on all USA orders.
How long does it take to ship my order?
For all USA customers, it will take 3-5 business days.