Refund policy

For best results, we recommend that you use the Phyla system twice daily for at least 60 days. Based on our clinical trial and feedback from thousands of our customers, the timeframe to achieve clear skin varies. Some people see rapid results within 2 weeks of usage, while others see results within 6-8 weeks of usage.

During your first 45 days, it's possible that your acne gets worse before it gets better. Clinically, this is called “a purge” and it's safe and normal. Dermatologists say any purging should be over in 4-5 weeks after starting a new skin-care regimen. If you experience a purge, it’s a sign your skin microbiome is changing for the better and the serum is working to reduce the overgrowth of bad bacteria. This is why we recommend you use Phyla for the full two months to rebalance your microbiome and see your skin health improve for the long term!

If you feel like your acne is not improving after 60 days, please contact us and we'll issue a 50% refund. There will be a small fee deducted from the refund to cover the shipping label. The window for your refund is 90 days after delivery. We stand behind the efficacy of our products, so please reach out if you have questions before purchasing.

In order to request a refund, please contact us at to start the process.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.